Cyber Meltdown Managing the Message
Cyber meltdown managing the message when it hits the fan. This isn’t just about technical fixes; it’s about how organizations communicate during a crisis. From data breaches to ransomware attacks, a swift and transparent response can minimize damage to reputation and maintain stakeholder trust. This post delves into the crucial aspects of crafting a compelling communication strategy, ensuring you’re prepared for any digital storm.
We’ll explore the entire spectrum of a cyber incident, from understanding the various types and cascading effects, to developing proactive and reactive communication strategies. We’ll cover stakeholder management, mitigation and recovery, public perception, legal considerations, and, finally, the lessons learned and best practices for navigating these complex situations.
Understanding the Phenomenon
A cyber meltdown is a catastrophic disruption of digital systems, often resulting in significant financial losses, reputational damage, and operational paralysis for organizations. It encompasses a wide range of incidents, from simple system failures to sophisticated attacks. Understanding the various types, causes, and cascading effects of a cyber meltdown is crucial for proactive risk management.A cyber meltdown is not a singular event; rather, it’s a complex process with various stages.
It often begins with a vulnerability in the system, which can be exploited by malicious actors or arise from internal errors. This vulnerability then becomes a point of entry for attacks, leading to escalating disruptions. The process can involve several overlapping stages, such as initial intrusion, data exfiltration, system compromise, and finally, a cascading failure of dependent systems.
Types of Cyber Meltdowns
Cyber meltdowns manifest in diverse forms, each with unique characteristics and consequences. Data breaches, system failures, and ransomware attacks are prominent examples.
- Data breaches involve unauthorized access and acquisition of sensitive information, such as customer data, financial records, or intellectual property. These breaches can result in significant financial penalties, legal liabilities, and reputational damage. Examples include the Equifax breach, which exposed millions of customer records, and the recent Colonial Pipeline attack, which disrupted fuel supply chains.
- System failures can range from minor glitches to complete system shutdowns. These failures can be caused by hardware malfunctions, software bugs, or even natural disasters. System failures can disrupt critical services, leading to operational downtime and financial losses.
- Ransomware attacks involve malicious software that encrypts critical data and demands payment for its release. These attacks can cripple organizations, leading to significant financial losses and disruption of operations. The recent attack on the Colonial Pipeline is a prominent example of a ransomware attack’s impact on critical infrastructure.
Cascading Effects
The impact of a cyber meltdown can extend far beyond the initial target. The disruption can trigger a chain reaction, affecting various interconnected systems and organizations. For example, a data breach at a financial institution can trigger cascading effects on other institutions that rely on its services. A ransomware attack on a hospital can disrupt patient care and treatment.
Contributing Factors
Several factors contribute to the occurrence of a cyber meltdown. These include inadequate security measures, human error, and vulnerabilities in software and hardware. The lack of proper security awareness among employees, inadequate incident response plans, and insufficient resources for cybersecurity are also significant contributing factors.
- Inadequate security measures often involve outdated security protocols, insufficient network security controls, and lack of regular security audits. These vulnerabilities leave organizations exposed to cyber threats.
- Human error plays a critical role in many cyber meltdowns. A single mistake, such as clicking on a malicious link or failing to update software, can compromise an entire system.
- Vulnerabilities in software and hardware are inherent risks in the digital landscape. These vulnerabilities can be exploited by malicious actors to gain unauthorized access to systems and data.
Examples Across Industries
The impact of cyber meltdowns varies across industries, impacting different aspects of operations. The following table illustrates some examples.
| Industry | Type of Cyber Meltdown | Impact |
|---|---|---|
| Healthcare | Ransomware attack | Disruption of patient care, medication dispensing, and medical records access. |
| Finance | Data breach | Exposure of customer financial information, loss of trust, and potential financial penalties. |
| Retail | System failure | Disruption of online shopping, point-of-sale systems, and inventory management. |
| Manufacturing | Supply chain attack | Disruption of production processes, delays in delivery, and potential loss of revenue. |
Managing the Message: Cyber Meltdown Managing The Message When It Hits The Fan
Navigating a cyber meltdown requires a swift and strategic communication plan. Effective communication during a crisis is paramount, impacting public perception, customer trust, and ultimately, the organization’s recovery. This phase involves proactively managing the narrative, ensuring transparency, and employing a measured approach to address the situation.A well-structured communication strategy can mitigate the damage caused by a cyberattack, minimizing reputational harm and fostering confidence in the organization’s ability to handle the crisis.
This strategy needs to be meticulously planned in advance, not just reacting to the situation as it unfolds.
Proactive Communication Strategies
Proactive communication, rather than simply reacting to events, is crucial for managing the message during a cyber incident. By establishing a clear and consistent message in advance, organizations can position themselves to better manage the narrative. This proactive approach allows for pre-emptive steps to be taken to shape the initial response.
- Develop a comprehensive communication plan.
- Designate a communication lead.
- Identify key stakeholders.
- Establish communication channels.
- Create pre-approved statements.
Transparency and Honesty
Transparency and honesty are fundamental pillars of effective crisis communication. Maintaining trust during a cyber incident is paramount, and open communication helps in regaining that trust. Openness and honesty builds confidence in the organization.
- Acknowledge the incident promptly and publicly.
- Provide accurate and consistent information.
- Address concerns and questions in a timely manner.
- Show empathy towards affected parties.
Effective Communication Strategies in Past Cyber Incidents
Analysis of past cyber incidents reveals successful communication strategies. Learning from these experiences is essential for developing a robust plan for future crises.
- Target-Specific Messaging: T-Mobile’s 2023 data breach illustrates how tailored messages for affected customers fostered a sense of empathy and reassurance. They communicated specifically to customers who were impacted, offering support and updates.
- Swift Acknowledgment: Equifax’s 2017 breach showcased the importance of swift acknowledgment. Their initial response, though not perfect, helped them regain some public trust. A delayed response can compound the damage.
Proactive vs. Reactive Communication
The following table highlights the key differences between proactive and reactive communication approaches.
| Characteristic | Proactive Communication | Reactive Communication |
|---|---|---|
| Timing | Before the incident | During or after the incident |
| Control | Greater control over the narrative | Limited control over the narrative |
| Credibility | Builds credibility and trust | May erode credibility if not handled well |
| Impact | Minimizes reputational damage | Potentially increases reputational damage |
Crafting Concise and Accurate Statements
Crafting concise and accurate statements is vital for communicating with the public during a cyber incident. Clear, concise language avoids ambiguity and fosters understanding.
“A concise and accurate statement to the public can mitigate the spread of misinformation and rumors.”
Communicating with Affected Customers/Clients
A template for communicating with affected customers/clients should include:
- Acknowledgement: Acknowledge the incident and its impact on the affected parties.
- Explanation: Clearly explain what happened and what steps are being taken.
- Next Steps: Artikel the steps the organization will take to mitigate the situation and assist affected customers.
- Contact Information: Provide contact information for customer support.
- Updates: Commit to regular updates on the situation.
Stakeholder Management
Navigating a cyber meltdown requires a meticulous approach to stakeholder management. Effective communication and proactive engagement with impacted parties are crucial for mitigating damage, restoring trust, and facilitating a swift recovery. This involves identifying key stakeholders, understanding their specific needs, and tailoring communication strategies to address those needs. Prioritizing communication, building trust, and establishing clear communication channels are fundamental elements of successful crisis management.
Identifying Key Stakeholders, Cyber meltdown managing the message when it hits the fan
Stakeholder identification is a critical first step. Beyond the obvious parties like employees, customers, and investors, consider the extended network. Suppliers, regulatory bodies, and even the media can significantly impact the outcome of a cyber incident. Understanding the relationships and potential influence of each group allows for a targeted and efficient communication strategy.
Prioritizing Communication
Communication prioritization is vital during a cyber crisis. Immediate and transparent communication with employees is essential to maintain morale and productivity. Customers need reassurance and information regarding the impact of the incident on their services. Investors require timely and accurate updates on the situation and the company’s recovery plan. Regulatory bodies need compliance-related information and updates on the investigation.
Building Trust with Stakeholders
Building trust during a crisis is paramount. Transparency, honesty, and consistent communication are critical. Providing accurate information, even when it’s difficult, fosters confidence. Demonstrating a proactive and well-organized approach to recovery helps stakeholders understand the company’s commitment to resolving the issue. A clear and communicated timeline for recovery is essential to manage expectations.
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Establishing Communication Channels
Establishing clear communication channels for each stakeholder group is essential. Different stakeholders require different communication methods. Employees may benefit from internal forums, town halls, or dedicated email lists. Customers might prefer dedicated customer support channels or frequently updated websites. Investors may require press releases and investor relations reports.
Regulatory bodies may require specific reporting mechanisms and compliance documents. Establishing a clear hierarchy and protocol for disseminating information minimizes confusion and ensures stakeholders receive appropriate updates.
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Assessing and Managing Stakeholder Expectations
Managing stakeholder expectations is a key aspect of crisis communication. Understanding the needs and concerns of each group allows for tailored messaging and effective communication. Acknowledge the impact of the incident on each stakeholder group. Provide updates on the progress of the investigation and recovery efforts. Be prepared to answer questions and address concerns proactively.
A realistic assessment of the timeline for resolution is crucial for setting appropriate expectations.
Communication Needs of Different Stakeholder Groups
| Stakeholder Group | Communication Needs |
|---|---|
| Employees | Frequent updates, clear instructions, support resources, reassurance |
| Customers | Information about service disruptions, compensation plans, alternative solutions |
| Investors | Financial impact assessment, recovery timeline, proactive updates, assurance of compliance |
| Regulatory Bodies | Compliance updates, reports on the incident, proactive communication, demonstration of adherence to regulations |
| Media | Accurate and timely information, designated spokesperson, access to relevant materials |
| Suppliers | Information about the incident’s impact on operations, potential disruptions to supply chain, timeline for resumption |
Mitigation and Recovery
Navigating a cyber meltdown requires a swift and strategic response. Proactive mitigation and a robust recovery plan are crucial for minimizing damage and restoring operations as quickly as possible. The key is to anticipate potential threats and build a system that can withstand and recover from them.Effective mitigation and recovery strategies depend on a well-defined incident response plan.
This plan should include clear roles and responsibilities, communication protocols, and a documented process for containing the impact, restoring services, and preventing future incidents.
Immediate Steps for Containing Impact
A rapid and decisive response is paramount in the initial stages of a cyber meltdown. This involves isolating the affected systems, containing the spread of the attack, and initiating a comprehensive forensic investigation. These immediate actions prevent further damage and allow for a more controlled recovery.
- Isolate Affected Systems: Immediately disconnect affected systems from the network to prevent further data compromise or system damage. This isolation minimizes the attack’s scope and allows security teams to focus on containing the breach.
- Contain the Attack: Implement security measures to block malicious traffic and prevent the attack from spreading to other systems. This might involve deploying firewalls, intrusion detection systems, or implementing network segmentation.
- Initiate Forensic Investigation: Begin a thorough investigation to determine the nature and extent of the breach. This includes identifying the entry point, the compromised data, and the methods used in the attack. This is crucial for understanding the incident’s root cause and preventing similar attacks.
Key Processes for Restoring Services and Systems
Restoring services and systems after a cyber meltdown requires a phased approach, carefully considering the impact of the attack on different parts of the organization. It’s vital to prioritize the restoration of critical systems and services.
- System Restoration: Rebuilding and restoring compromised systems to their previous operational state. This may involve reinstalling software, restoring backups, or recovering data from cloud storage. Prioritization of critical systems is key.
- Service Restoration: Bringing back online critical services affected by the cyberattack. This includes restoring user access, re-establishing communication channels, and ensuring business continuity. Detailed planning is essential for a smooth restoration process.
- Data Recovery: Recovering lost or compromised data. This might involve restoring data from backups, using data recovery software, or engaging forensic experts. Ensuring data integrity is crucial in this phase.
Strategies for Preventing Future Meltdowns
Proactive measures are essential to reduce the likelihood of future cyberattacks. These strategies focus on improving security posture and strengthening the organization’s defenses.
- Enhanced Security Awareness Training: Providing regular training to employees on cybersecurity best practices, phishing scams, and social engineering tactics. Empowering employees to identify and report suspicious activity is a vital component.
- Strengthening Network Security: Implementing robust network security measures, including firewalls, intrusion detection systems, and encryption protocols. Regular security audits and vulnerability assessments are essential for proactive defense.
- Regular Software Updates: Maintaining up-to-date software and operating systems to patch vulnerabilities. This is a fundamental aspect of proactive security.
Importance of Lessons Learned from Past Incidents
Analyzing past cyber incidents is crucial for improving future resilience. Understanding the root causes of previous attacks allows for the development of more effective mitigation and recovery strategies.
“Learning from past mistakes is crucial for preventing future incidents.”
Analyzing the vulnerabilities exploited in previous attacks and implementing appropriate security controls is essential to improve the overall security posture. A comprehensive analysis of past incidents provides valuable insights for preventing similar attacks in the future.
Examples of Successful Mitigation and Recovery Strategies
Various organizations have demonstrated effective mitigation and recovery strategies. Successful responses often involve a combination of technical controls, employee training, and a well-defined incident response plan.
“Successful mitigation and recovery strategies often involve a well-defined incident response plan, technical controls, and employee training.”
Post-Incident Review and Improvement Checklist
A structured checklist for post-incident review and improvement is crucial for continuous improvement in cybersecurity practices. This checklist guides the review process, ensuring that all critical aspects are addressed.
| Category | Action Items |
|---|---|
| Incident Analysis | Identify the root cause, assess the impact, and document the incident response process. |
| Vulnerability Management | Identify vulnerabilities exploited, implement appropriate security controls, and enhance security measures. |
| Security Awareness | Evaluate employee training effectiveness and implement necessary improvements. |
| Incident Response Plan | Review and update the incident response plan based on the lessons learned. |
Public Perception and Reputation
A cyber meltdown can shatter public trust in an organization, impacting its reputation and future prospects. The swift and effective handling of the crisis is paramount to mitigating damage and restoring confidence. How the organization communicates and acts during this period significantly shapes public perception, influencing future business relationships and customer loyalty.
Impact of a Cyber Meltdown on Public Perception
A cyberattack can severely damage public perception, leading to distrust, fear, and a loss of confidence in the organization’s ability to protect sensitive data. Negative media coverage, social media backlash, and customer dissatisfaction can erode the organization’s brand image. This is particularly true for companies handling sensitive information, like financial institutions or healthcare providers. Customers might hesitate to use services or products from a company perceived as vulnerable to cyber threats.
Strategies for Managing Public Relations During a Crisis
Proactive and transparent communication is crucial during a cyber crisis. Establish a dedicated communication team to manage all external interactions. This team should be trained to deliver consistent, accurate information promptly. Maintain open dialogue with stakeholders, including customers, employees, and regulatory bodies. Transparency about the situation, the steps taken to address the issue, and the expected recovery time fosters trust.
A detailed plan should be in place for responding to media inquiries, addressing concerns on social media, and ensuring consistent messaging across all channels.
Importance of Building Trust and Confidence in the Organization
Restoring trust after a cyber incident requires demonstrating a commitment to rectifying the situation and strengthening security measures. This involves taking immediate action to contain the damage, implementing robust security protocols to prevent future breaches, and engaging in open dialogue with stakeholders to reassure them. Acknowledging mistakes and taking responsibility for the incident builds trust. Organizations should demonstrate a commitment to learning from the experience and improving their security posture.
Examples of Companies that Handled Cyber Incidents Well
Several companies have demonstrated effective crisis management during cyberattacks. For example, [Company A] promptly communicated with customers, acknowledged the incident, and took steps to mitigate further damage. Their clear and concise communication helped maintain customer trust. Another example, [Company B], prioritized customer safety and security, demonstrating their commitment to handling the situation responsibly. These examples illustrate that proactive and transparent communication can help rebuild trust and mitigate reputational damage.
Long-Term Reputational Risks of a Cyber Meltdown
The long-term reputational risks can be significant. Damage to brand reputation can result in decreased customer loyalty, loss of market share, and increased insurance costs. Customers might choose competitors perceived as more secure, and regulatory penalties could further strain the organization’s financial and operational resources. In addition, negative publicity can linger for years, affecting the organization’s ability to attract talent and investors.
Key Metrics to Track Public Perception
Tracking public perception is essential for measuring the effectiveness of crisis management strategies. The following table Artikels key metrics to monitor during and after a cyber incident.
| Metric | Description | Measurement Method |
|---|---|---|
| Social Media Sentiment | Analyze public sentiment expressed on social media platforms. | Use social listening tools to track mentions, hashtags, and sentiment analysis. |
| Media Coverage | Monitor media coverage to assess tone and impact. | Use media monitoring services and news aggregators. |
| Customer Feedback | Gather feedback from customers to gauge their satisfaction and concerns. | Conduct surveys, analyze support tickets, and track customer interactions. |
| Website Traffic and Conversions | Evaluate the impact on website traffic and conversions. | Track website analytics and conversion rates. |
| Employee Morale | Assess the impact on employee morale and productivity. | Conduct surveys and monitor employee communications. |
Legal and Regulatory Considerations
Navigating a cyber meltdown necessitates a deep understanding of the legal and regulatory landscape. The consequences of failing to comply with these frameworks can be severe, ranging from hefty fines to criminal prosecution. Understanding the applicable laws, reporting obligations, and potential liabilities is crucial for mitigating the damage and ensuring a swift recovery.The legal framework surrounding cyber incidents is complex and varies significantly by jurisdiction.
Regulations often dictate how organizations must respond to data breaches, cyberattacks, and other incidents. This necessitates a proactive approach to risk assessment, incident response planning, and ongoing compliance efforts.
Legal Requirements During a Cyber Meltdown
Various legal and regulatory frameworks govern the response to cyber incidents. These include data protection laws (like GDPR, CCPA), industry-specific regulations (e.g., HIPAA for healthcare), and general corporate governance principles. Failure to adhere to these standards can expose organizations to substantial legal penalties.
Reporting Obligations and Responsibilities
Prompt and accurate reporting is critical during a cyber incident. Different jurisdictions have distinct reporting requirements for various types of incidents. Organizations must understand their obligations under relevant legislation and regulations. This includes identifying the appropriate regulatory bodies and adhering to their reporting timelines and formats.
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You need to be prepared to respond quickly and accurately to maintain control in a crisis.
- Specific reporting requirements often vary depending on the nature and severity of the breach. Some regulations demand immediate notification of authorities while others provide a more flexible timeframe, but strict adherence to the prescribed timelines is essential.
- Breach notification laws mandate informing affected individuals about a data breach. The specifics of these notifications, including the content and delivery method, vary depending on the jurisdiction and type of data compromised.
Legal Precedents Related to Cyber Meltdowns
Several legal precedents exist regarding cyber incidents. These cases often set crucial precedents for handling breaches and demonstrate the potential consequences of inadequate responses. Examining these precedents provides insights into the legal expectations and responsibilities of organizations facing cyber meltdowns.
- Cases involving significant data breaches have resulted in substantial fines and regulatory actions. The size of the penalty is often directly correlated to the scope and severity of the breach and the impact on affected individuals.
- Legal battles over data breach notification procedures highlight the importance of meticulous planning and communication during a crisis. Failing to follow established procedures can lead to legal challenges and significant reputational damage.
Potential Legal Liabilities Involved
Organizations can face various legal liabilities during a cyber meltdown. These include breach of contract, negligence, and violations of data protection regulations. Knowing the potential liabilities allows proactive measures to be taken to minimize the risk of legal repercussions.
Method for Navigating Legal and Regulatory Complexities
Developing a robust incident response plan is key to navigating the complexities of legal and regulatory requirements during a cyber incident. This plan should incorporate detailed procedures for reporting, notification, and containment. It should be reviewed and updated regularly to reflect evolving legal and regulatory landscapes.
Potential Legal Risks and Mitigation Strategies
| Potential Legal Risks | Mitigation Strategies ||—|—|| Non-compliance with data protection regulations | Develop and maintain comprehensive data protection policies and procedures. Implement robust security controls and access management systems. || Breach of contract | Implement clear and comprehensive contracts that define responsibilities and liabilities related to data security. || Negligence | Conduct thorough risk assessments to identify potential vulnerabilities and implement appropriate security measures.
Document and demonstrate due diligence in managing security risks. || Failure to notify affected individuals | Establish clear procedures for notifying affected individuals promptly and accurately. Develop a dedicated communication plan for handling breach notifications. || Inadequate incident response | Develop and test a comprehensive incident response plan that includes procedures for detection, containment, eradication, recovery, and post-incident activities. Conduct regular incident response exercises to ensure readiness.
|| Misrepresentation of security measures | Be transparent and honest in communications with stakeholders about the security measures in place and their limitations. Maintain accurate records of security activities and controls. |
Lessons Learned and Best Practices
Navigating a cyber meltdown requires a proactive approach, not just a reactive one. Understanding the past mistakes and successes of others, coupled with a robust incident response plan, is crucial for mitigating the damage and maintaining a positive public image. This section Artikels key lessons learned and best practices to build resilience and minimize the impact of future incidents.
Key Lessons Learned from Past Cyber Meltdowns
Past cyberattacks have highlighted recurring themes and vulnerabilities. These incidents often reveal weaknesses in security protocols, inadequate incident response plans, and a lack of employee training. The Colonial Pipeline attack, for example, demonstrated the criticality of supply chain security and the devastating consequences of ransomware attacks on essential infrastructure. Similarly, the Yahoo breach exposed the vulnerability of outdated systems and the importance of proactive security measures.
- Insufficient security protocols were frequently a contributing factor, leading to data breaches and system compromises.
- Inadequate incident response plans often resulted in delayed and ineffective mitigation strategies, amplifying the damage.
- A lack of employee training on recognizing and reporting suspicious activities significantly contributed to the escalation of many incidents.
- The importance of regular security audits and vulnerability assessments was frequently overlooked, leading to vulnerabilities being exploited.
Importance of an Incident Response Plan
A well-defined incident response plan is the cornerstone of any effective cyber security strategy. It provides a structured framework for handling security incidents, minimizing downtime, and ensuring a swift and organized recovery. This plan should be regularly reviewed and updated to reflect evolving threats and vulnerabilities. It should include clear roles and responsibilities, communication protocols, and procedures for containment, eradication, and recovery.
- An incident response plan provides a roadmap for handling security incidents.
- Regular updates to the plan ensure that it aligns with the current threat landscape.
- Clear roles and responsibilities prevent confusion and ensure that tasks are addressed efficiently.
- Communication protocols ensure that stakeholders are informed and updated on the incident’s progress.
Best Practices for Incident Management
Implementing best practices is essential for effective incident management. These practices include regular security awareness training, strong password policies, and robust multi-factor authentication. Implementing these measures minimizes the likelihood of a breach. Additionally, a culture of security should be fostered to encourage employees to report suspicious activity and adopt security best practices.
- Regular security awareness training programs can significantly reduce the risk of phishing attacks and other social engineering tactics.
- Strong password policies and multi-factor authentication enhance the overall security posture.
- Encouraging a culture of security encourages employees to report suspicious activities and adopt security best practices.
- Implementing robust security controls across all systems and applications helps to prevent unauthorized access and data breaches.
Continuous Improvement and Training
Cybersecurity threats are constantly evolving. Continuous improvement and training are critical for staying ahead of these threats. Regular updates to security software, protocols, and employee training are necessary to address new vulnerabilities and enhance incident response capabilities. Companies should foster a culture of continuous learning and adaptation to effectively manage future incidents.
- Regular updates to security software, protocols, and employee training are crucial to address new vulnerabilities.
- A culture of continuous learning and adaptation is essential to effectively manage future incidents.
- Simulation exercises and drills help to identify weaknesses and refine response strategies.
- Collaboration with cybersecurity experts and industry peers is vital to stay informed about emerging threats and best practices.
Practical Guide for Lessons Learned
A practical guide for lessons learned should encompass the critical elements mentioned above. It should Artikel specific steps to strengthen security protocols, create or update incident response plans, implement best practices, and establish a culture of continuous improvement. It should be readily accessible to all employees, and should be reviewed and updated regularly.
Visual Infographic for Cyber Meltdown Preparedness
[Imagine a colorful infographic depicting the interconnectedness of security protocols, incident response plans, employee training, and continuous improvement. Each element is visually represented with icons and concise text. Arrows indicate the flow of information and actions, highlighting the importance of proactive measures. The infographic clearly shows how these elements contribute to a robust cyber security strategy.]
Summary
In conclusion, effective communication during a cyber meltdown is paramount. By understanding the intricacies of the situation, proactively planning responses, and maintaining open communication channels, organizations can significantly mitigate the damage and foster trust with stakeholders. Remember, a well-managed message during a crisis can be the difference between survival and collapse.
